Support with Policies & Procedures

Mandatory for All Registered Providers
Required to meet the NDIS Practice Standards and maintain registration.

Purpose:

• Ensure consistent, safe, and high-quality service delivery

• Provide guidance for staff and protect participant rights

• Demonstrate compliance during audits

Must Be:

• Tailored to your organisation’s size, services, and risk level

• Aligned with current NDIS Commission requirements

• Clear, accessible, and implemented in daily operations

• Core Policies Typically Include:

• Participant Rights & Advocacy

• Privacy & Confidentiality

• Incident Management

• Complaints Handling

• Risk Management

• Code of Conduct

• Worker Screening & HR Policies

• Service Delivery and Support Planning

• Emergency & Disaster Management

• Governance and Operational Management

Reviewed Regularly:

• At least annually or when NDIS guidelines are updated

• Updated immediately following significant changes in services or structure

Evidence of Implementation:

• Staff training records

• Signed acknowledgements

• Policy references in daily practices and procedures

During Audits:

• Auditors check for both existence and implementation of policies

• Documentation and examples of use may be required

Tip for Providers:

• Don’t use generic templates without customisation

• Make sure policies reflect what actually happens in your service